Read the Ontario Regulations for Portable Toilets here….

The terms and conditions of your portable toilet rental agreement are as follows:

• The customer is responsible for any and all damages to Rented Equipment (portable toilet, handwash station, etc.) during the rental period.
• Western Mains Toilets: Star Toilet Rentals are not responsible for any water or sewage leaks/spills. The customer is responsible for monitoring the toilets and other equipment daily to ensure all conections, hoses, pipes, etc. are in good working order.
• In the case of theft the customer is responsible for the cost of replacing the portable toilet unit and/or its parts.
• The customer must ensure access to portable toilets for weekly servicing.
• Therefore, the truck must be able to park within 10-feet of the portable toilet and the driver must have clear and safe approach to the portable toilet.
• The customer is responsible for any and all expenses incurred if the toilet has been moved from its original location or is placed in a location, at the customer’s request, against the driver’s better judgement.
• A credit card number is required upon ordering.  The credit card number will be kept on file for security purposes. We accept VISA and MasterCard. Please note: Our terms are net 30 days. Your credit card will be charged if your account becomes 60+ days overdue.
• Accounts that are overdue are subject to a stop service until payment has been made, while still occurring the rental fee until rentals have been picked up, or called in.
• In the winter the customer is responsible for removal of snow to ensure safe access to the portable toilet.
• Toilets are cleaned once a week; however, from time to time the day of servicing may be pushed back due to Statutory Holidays, equipment failure or inclement weather.
• We also reserve the right to charge the “renter” any further costs incurred to Star Toilet Rentals through the use of alternative debt collection services. Example: Collections Agency, Legal fees, etc. We will provide receipts/invoices for all costs inccurred.

Cancellation Policy – Trailers

• All trailer reservations are subject to a 50% non-refundable deposit to reserve the date
• For any cancellations the renter is responsible for rental cost of the trailer (revenue lost) if Star Toilets is unable to rent the trailer out for the date reserved. Renter will not owe delivery fee.
• We also reserve the right to charge the “renter” any further costs incurred to Star Toilet Rentals through the use of alternative debt collection services. Example: Collections Agency, Legal fees, etc. We will provide receipts/invoices for all costs inccurred.

Through the continued use of our services you are agreeing to the Terms and Conditions of Star Toilet Rentals.

Billing

We work with a 28-day billing cycle.

2% per month will be charged on overdue accounts.

Customer is responsible for all charges incurred for bad debt collection.

Through the continued use of our services you are agreeing to the Terms and Conditions of Star Toilet Rentals.